Privacy Policy

About This Policy

This Privacy Policy applies to SHDHYY For Perfumes & Cosmetics Trading EST. and to information collected through www.shdhyy.com .

It applies when you browse our website, create an account, place an order, make a payment, contact our customer service team or otherwise interact with our online store.

Information We Collect

We may collect information that you provide directly to us, including:

• Full name
• Email address
• Telephone number
• Billing address
• Shipping or delivery address
• Account information
• Order and purchase information
• Communication with our customer support team

We may also collect basic technical information when you use our website, such as your IP address, browser type, device information, pages visited and website activity.

How We Use Your Information

We may use your information to:

• Process and confirm your orders.
• Arrange payment, delivery and order fulfilment.
• Communicate with you regarding your purchases.
• Respond to customer service inquiries.
• Manage your customer account.
• Prevent fraudulent or unauthorised transactions.
• Maintain and improve our website and services.
• Comply with applicable legal and regulatory requirements.
• Send promotional communications where permitted.

Payments

Payments made through our website may be processed by authorised third-party payment gateways, banks, card processors or other financial service providers.

Information necessary to complete a payment may be securely transmitted to the relevant payment provider in order to authorise and process your transaction.

Payment providers may process transaction information according to their own privacy and security policies.

Order & Delivery Information

In order to prepare and deliver your purchase, we may share necessary information with delivery and logistics service providers.

This may include your name, telephone number, delivery address and relevant order information required to complete the delivery.

Sharing Your Information

We do not sell your personal information.

We may share limited information with trusted third parties where necessary to operate our business, including:

• Payment service providers
• Banks and financial institutions
• Delivery and courier companies
• Website and hosting providers
• Technology and security providers
• Professional advisers where required

We may also disclose information where required by applicable law or a lawful request from a competent authority.

Cookies

Our website may use cookies and similar technologies to enable essential website functions, maintain your shopping cart, remember preferences and understand how visitors use our website.

You may control cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

Data Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

We also work with reputable service providers to support the security of our website, payment processing and e-commerce operations.

However, no internet-based system can guarantee absolute security, and customers should also protect their account credentials and passwords.

Data Retention

We may retain personal information for as long as reasonably necessary to complete transactions, provide customer support, maintain business and accounting records, resolve disputes and meet applicable legal requirements.

Information that is no longer required may be deleted, anonymised or securely retained where legally necessary.

Your Information

You may contact us regarding personal information associated with your account or transactions, including requests to review or correct inaccurate information where applicable.

Certain information may still need to be retained for completed transactions, accounting, fraud prevention or legal compliance.

Marketing Communications

Where you have chosen to receive marketing communications, we may send you information regarding SHDHYY products, new arrivals, collections and promotional offers.

You may unsubscribe from promotional emails at any time using the unsubscribe option in the message or by contacting our customer support team.

Order confirmations, payment information and delivery updates may still be sent where necessary to complete your transaction.

Third-Party Links

Our website may include links to external websites or third-party services.

SHDHYY is not responsible for the privacy practices, security or content of independent third-party websites. We recommend reviewing their respective policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy when necessary to reflect changes to our website, services, business practices or applicable requirements.

The latest version will be published on this page together with the date of the most recent update.