DELIVERY ACROSS THE UAE — SHOP PERFUMES & BEAUTY WITH SHDHYY
We want you to feel confident when shopping with SHDHYY. If your purchase is not right for you, eligible products may be returned within 45 days of delivery, subject to the conditions outlined below.
Customers may request a return within 45 days from the date the order is delivered.
To qualify for a return, the product must meet all of the eligibility requirements stated in this policy.
Eligible products can be returned within 45 days of delivery when they remain new, unused and in their original condition.
A product will generally be eligible for return when:
Due to the personal and hygienic nature of perfumes, cosmetics and beauty products, additional conditions may apply.
Perfumes, cosmetics and beauty products should be returned unopened and unused, with their original seals and packaging intact.
Products that have been opened, sprayed, tested, used or had their hygiene seal removed may not normally be accepted for return unless the item is defective, damaged or incorrect.
We may be unable to accept returns for:
Nothing in this policy is intended to limit any rights that cannot be excluded under applicable law.
If you receive a product that is damaged, defective, leaking, or different from the product you ordered, please contact our customer support team as soon as possible after receiving the order.
We may request photographs of the product, packaging and shipping label to help us review the issue.
Once verified, we will provide an appropriate solution, which may include a replacement, exchange or refund, depending on the circumstances.
Before sending any item back, please contact SHDHYY Customer Support so that we can review your request and provide return instructions.
Contact us with your order number and the product you wish to return.
Our team will review your request and confirm whether the product is eligible.
Follow the return instructions provided by our customer support team.
Once received, the returned product will be inspected before the refund is approved.
Unless the product was delivered damaged, defective or incorrectly, return delivery costs may be the responsibility of the customer.
Products should be securely packaged when returned. We recommend using a traceable delivery method where possible.
SHDHYY is not responsible for returned products that are lost or damaged in transit before reaching us.
All returned items may be inspected after they are received.
We may verify the condition of the product, packaging, seals and accessories before approving a refund or exchange.
If a returned product does not meet the conditions described in this policy, the return may be declined and the customer will be informed.
Once an eligible return has been received and approved, the refund will be initiated using the original payment method used for the order, where possible.
The time required for the refunded amount to appear in your account may vary depending on your bank, card issuer or payment provider.
SHDHYY cannot control processing times applied by third-party financial institutions after a refund has been successfully initiated.
Original delivery charges are generally non-refundable when a customer returns an otherwise correctly supplied and non-defective product.
Where the return is caused by an incorrect, damaged or defective item supplied by SHDHYY, applicable delivery charges may be refunded or otherwise handled by our customer support team.
Where available, an eligible product may be exchanged subject to product availability and approval by our customer support team.
If the requested replacement product is unavailable, we may offer an alternative product or process a refund for the eligible returned item.
If you wish to cancel an order, please contact us as soon as possible.
If the order has not yet been processed or dispatched, we will make reasonable efforts to cancel it.
Once an order has been dispatched, it may need to be handled as a return after delivery in accordance with this policy.
To request a return, report a problem with your order, or ask a question about this policy, please contact us.
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