Shipping Policy

Shipping Within the UAE

SHDHYY currently provides delivery to customers within the United Arab Emirates.

Orders can be delivered to valid residential, business or other serviceable addresses within the UAE, subject to courier availability.

Shipping Fee

A standard shipping fee of 35 AED applies to orders delivered within the United Arab Emirates unless a different shipping rate or promotion is displayed during checkout.

Estimated Delivery Time

Orders are normally prepared and delivered within approximately 1–2 business days after the order has been successfully confirmed.

Delivery times are estimates and may vary depending on the delivery location, order volume, product availability, courier operations, weekends or public holidays.

Order Processing

Once your order has been successfully placed, our team will begin preparing it for shipment.

Order processing may include payment confirmation, product verification, packing and preparation for collection by the delivery provider.

Orders placed during weekends, public holidays or periods of unusually high demand may require additional processing time.

Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please ensure that your order includes:

• Customer's full name.
• Correct UAE mobile number.
• Emirate and area.
• Building, villa or apartment information.
• Any additional delivery instructions where necessary.

Incorrect or incomplete delivery information may result in delays or unsuccessful delivery attempts.

Delivery Contact

The customer may be contacted using the telephone number provided with the order to coordinate delivery.

We recommend providing an active UAE telephone number and ensuring that someone is available to receive the shipment.

Failed Delivery Attempts

If delivery cannot be completed because the customer is unavailable, cannot be contacted, or the address supplied is incorrect or incomplete, an additional delivery attempt may be required.

Additional delivery charges may apply where a shipment must be sent again due to incorrect customer information or repeated unsuccessful delivery attempts.

Delivery Delays

While we aim to deliver orders within the estimated timeframe, occasional delays may occur for reasons outside our direct control.

These may include:

• Public holidays or weekends.
• High order volumes.
• Courier or logistics delays.
• Weather or road conditions.
• Incorrect or incomplete delivery details.
• Remote or less accessible delivery locations.

Where we become aware of a significant issue affecting an order, we will make reasonable efforts to assist the customer.

Checking Your Order

We recommend checking your shipment when it is received.

If the parcel appears significantly damaged during delivery, or if an item is missing, incorrect or damaged, please contact our customer support team as soon as possible.

Photographs of the parcel, product and shipping label may be requested so that our team can review the issue.

Order Changes

If you need to change your delivery address or telephone number after placing an order, please contact us as soon as possible.

We will make reasonable efforts to update the information before shipment, but changes may not be possible once the order has already been dispatched.

Returns

Shipping and delivery are separate from product returns. Eligible returns are handled in accordance with our Refund & Returns Policy.

Please review our returns policy before sending any product back to SHDHYY.